ThinPrint Engine • Getting Started
ThinPrint Engine Components
- High Availability and Load Balancing
- Printer Self Service
  - Using the Self Service
  - Windows Registry entries of ThinPrint Self Service
- ThinPrint Group Policies
- Connection Service aka Secure Tunnel
- ThinPrint Tracking
ThinPrint Clients
- ThinPrint Client Windows
- ThinPrint Client for VMware Horizon
- ThinPrint Client Mac
- ThinPrint Client Linux
- ThinPrint Client eLux
  - Installing ThinPrint Client eLux
  - Configuring ThinPrint Client eLux
- ThinPrint Client for HP Printers
ThinPrint Management Services
Personal Printing
- Personal Printing • Introduction
  - About Personal Printing
  - How it works
- Installing Personal Printing
- Configuring Personal Printing server
- Personal Printing Release Station
- User self registration & JobViewer
- Smartphone authentication
- Personal Printing clients on network printers
- Options and supplemental information
Licensing, Certificates and Diagnostics
- ThinPrint licensing
- License server
- License server's PowerShell module
- Enterprise Portal
- Creating and installing certificates
- Ports
  - TCP ports used by ThinPrint
- ThinPrint Diagnostic Utility
ThinPrint Hub
- Intended use and safety information
  - Intended use, conformities and Dual-Use Regulation
  - Safety information
- Quickstart with ThinPrint Hub
- Hub web console
- ThinPrint Hub Finder
- Updating the Hub
  - Downloading and installing a firmware update
  - Firmware versions
- Hub PowerShell module
- Hub cmdlets • Part 1
- Hub cmdlets • Part 2
- Hub cmdlets • Part 3
- Hub cmdlets • Part 4
- Managing certificates on the Hub
- Logging and reset
  - Hub logging
  - Factory reset
ThinPrint Hub Remote Management
- Cloud management
  - Managing Hubs in the cloud
  - Connecting printers to the cloud
- On-premises remote management (no support)
FAQs
Troubleshooting
- Printing issues
  - "Error While Opening Virtual Channel" When Printing
- Mapping issues
- Encryption and certificate issues
  - Troubleshooting – Encryption & Certificates
- Fonts and formatting issues
  - Solving font problems
  - Issues with Zebra and SATO Label Printer
- Management Services issues
  - Troubleshooting of Management Services
- ThinPrint Client issues
  - Troubleshooting of ThinPrint Client Mac
  - Troubleshooting of HP and Xerox printers
- ThinPrint Hub issues
  - ThinPrint Hub troubleshooting
- Important announcements
  - Hub Firmware 2.2 (2.2.111) – Important Information
  - ThinPrint Client - Remote Desktop Session Crashes

ThinPrint Client - Remote Desktop Session Crashes

Problem

Recently some customers reported crashes for Remote Desktop and Citrix Workspace App when utilzing ThinPrint Client for RDP or ICA after upgrading to Windows 11.

Cause

Caused by OLEAUT32.dll (visible in the Application Log of the Event Viewer).

Solution

To fix this behaviour a preliminary Client version is available. When you encounter this issue please reach out to our support team via support@thinprint.com to get the new Client.

Note:

In case the issue should possibly still persist on specific machines after appyling the fixed Client please check if you can identify specific printers (e. g. by unassigning singe printers via the Assignment tab) and the related printer driver. If you are to identify a specific printer driver please check whether it is compatible with Windows 11 and if necessary utilize another driver or a newer driver version if available.

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Problem

Cause

Solution

Note: