ThinPrint Engine • Getting Started
ThinPrint Engine Components
- High Availability and Load Balancing
- Printer Self Service
  - Using the Self Service
  - Windows Registry entries of ThinPrint Self Service
- ThinPrint Group Policies
- Connection Service aka Secure Tunnel
- ThinPrint Tracking
ThinPrint Clients
- ThinPrint Client Windows
- ThinPrint Client for VMware Horizon
- ThinPrint Client Mac
- ThinPrint Client Linux
- ThinPrint Client for HP Printers
ThinPrint Management Services
Personal Printing
- Personal Printing • Introduction
  - About Personal Printing
  - How it works
- Installing Personal Printing
- Configuring Personal Printing server
- Personal Printing Release Station
- User self registration & JobViewer
- Smartphone authentication
- Personal Printing clients on network printers
- Options and supplemental information
Licensing, Certificates and Diagnostics
- ThinPrint licensing
- License server
- License server's PowerShell module
- Enterprise Portal
- Creating and installing certificates
- Ports
  - TCP ports used by ThinPrint
- ThinPrint Diagnostic Utility
ThinPrint Hub
- Intended use and safety information
  - Intended use, conformities and Dual-Use Regulation
  - Safety information
- Quickstart with ThinPrint Hub
- Hub web console
- ThinPrint Hub Finder
- Updating the Hub
  - Downloading and installing a firmware update
  - Firmware versions
- Hub PowerShell module
- Hub cmdlets • Part 1
- Hub cmdlets • Part 2
- Hub cmdlets • Part 3
- Hub cmdlets • Part 4
- Managing certificates on the Hub
- Logging and reset
  - Hub logging
  - Factory reset
ThinPrint Hub Remote Management
- Cloud management
  - Managing Hubs in the cloud
  - Connecting printers to the cloud
- On-premises remote management (no support)
FAQs
Troubleshooting
- Printing issues
  - "Error While Opening Virtual Channel" When Printing
- Mapping issues
- Encryption and certificate issues
  - Troubleshooting – Encryption & Certificates
- Fonts and formatting issues
  - Solving font problems
  - Issues with Zebra and SATO Label Printer
- Management Services issues
  - Troubleshooting of Management Services
- ThinPrint Client issues
  - Troubleshooting of ThinPrint Client Mac
  - Troubleshooting of HP and Xerox printers
- ThinPrint Hub issues
  - ThinPrint Hub troubleshooting

Troubleshooting of ThinPrint Client Mac

Issue: After updating the Mac to OS X 10.12 (Sierra) printers are mapped but printing doesn’t work anymore.
Cause: some changes in Virtual Channel and used Citrix Receiver version
Solution: Update Citrix Receiver. Steps to be aware of:

Update Citrix Receiver to the current version.
Uninstall ThinPrint Client Mac for ICA.
Install ThinPrint Client Mac for ICA again.
Restart system.
Start Citrix Receiver.
Open the session.
Print.

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