ThinPrint Engine • Getting Started
ThinPrint Engine Components
- High Availability and Load Balancing
- Printer Self Service
  - Using the Self Service
  - Windows Registry entries of ThinPrint Self Service
- ThinPrint Group Policies
- Connection Service aka Secure Tunnel
- ThinPrint Tracking
ThinPrint Clients
- ThinPrint Client Windows
- ThinPrint Client for VMware Horizon
- ThinPrint Client Mac
- ThinPrint Client Linux
- ThinPrint Client for HP Printers
ThinPrint Management Services
Personal Printing
- Personal Printing • Introduction
  - About Personal Printing
  - How it works
- Installing Personal Printing
- Configuring Personal Printing server
- Personal Printing Release Station
- User self registration & JobViewer
- Smartphone authentication
- Personal Printing clients on network printers
- Options and supplemental information
Licensing, Certificates and Diagnostics
- ThinPrint licensing
- License server
- License server's PowerShell module
- Enterprise Portal
- Creating and installing certificates
- Ports
  - TCP ports used by ThinPrint
- ThinPrint Diagnostic Utility
ThinPrint Hub
- Intended use and safety information
  - Intended use, conformities and Dual-Use Regulation
  - Safety information
- Quickstart with ThinPrint Hub
- Hub web console
- ThinPrint Hub Finder
- Updating the Hub
  - Downloading and installing a firmware update
  - Firmware versions
- Hub PowerShell module
- Hub cmdlets • Part 1
- Hub cmdlets • Part 2
- Hub cmdlets • Part 3
- Hub cmdlets • Part 4
- Managing certificates on the Hub
- Logging and reset
  - Hub logging
  - Factory reset
ThinPrint Hub Remote Management
- Cloud management
  - Managing Hubs in the cloud
  - Connecting printers to the cloud
- On-premises remote management (no support)
FAQs
Troubleshooting
- Printing issues
  - "Error While Opening Virtual Channel" When Printing
- Mapping issues
- Encryption and certificate issues
  - Troubleshooting – Encryption & Certificates
- Fonts and formatting issues
  - Solving font problems
  - Issues with Zebra and SATO Label Printer
- Management Services issues
  - Troubleshooting of Management Services
- ThinPrint Client issues
  - Troubleshooting of ThinPrint Client Mac
  - Troubleshooting of HP and Xerox printers
- ThinPrint Hub issues
  - ThinPrint Hub troubleshooting

Importing certificates on HP printers

In the printer’s web console, select Configure ThinPrint Client in the Copy/Print tab. Click on Import certificates. This will automatically forward you to the Certificate Management menu in the Security tab.
Select Browse (arrow).

ThinPrint Client for HP Printers: selecting the certificate upload function

Select the ThinPrint Client certificate file (it must have a key), and confirm with Open.

ThinPrint Client for HP Printers: selecting and uploading certificate

Enter the password for the certificate key (right arrow in Illus.). Check the Mark private key as exportable checkbox (left arrow), and click on Install to confirm. A confirmation message appears after a successful upload.

ThinPrint Client for HP Printers: Entering certificate password

ThinPrint Client for HP Printers: certificate successfully imported

Then enable the Use Encryption option in the ThinPrint Client configuration (left arrow), assign the certificate to the ThinPrint Client (here: tpclient5, right arrow), and click on Save to confirm.

ThinPrint Client for HP Printers: enabling encryption and assigning the ThinPrint Client certificate

After you have also set up the encryption on the server side, you can start to send encrypted print jobs to this printer.

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