Open navigation

Global NoTouch Center functions

User administration

Tools

Search

Filter

Announce Log

MKey Failures

Settings

Resources

Messages

Logging

Log file

Support file

Announce log

Configuring the logging

Reports


Note: Support is no longer provided for this product. Please use Cloud Management as an alternative.

If you want to return to the main menu after using one of these functions, click on Manage in the title bar. 

Managing global NoTouch Center functions


User administration

  • To manage local or Active Directory users of the NoTouch Center, select the user icon in the title bar.

Configuring ThinPrint Hubs using the NoTouch Center: user administration

  • Alternatively you can use Manage User List.

Configuring ThinPrint Hubs using the NoTouch Center: User List

  • Add a new role on the Create Role tab – here: Eindhoven. Confirm with Save.

Configuring ThinPrint Hubs using the NoTouch Center: Create Role

  • Switch to the Role List tab and click on the icon of the role to be configured – here: Eindhoven.

Configuring ThinPrint Hubs using the NoTouch Center: configuring role

  • Select the required rights for this role and confirm with Save.

Configuring ThinPrint Hubs using the NoTouch Center: role's rights

  • In the navigation pane, select a group – here Eindhoven – or a single hub and switch to the Acl tab.
  • If necessary, give the new role Write permissions using the relevant checkbox. If you want to overwrite the settings of a higher-level group – in this case Netherlands –, then select Overwrite additionally. Confirm with Save.

Configuring ThinPrint Hubs using the NoTouch Center: write permissions of a role

  • Create a new user – here Hubadmin – and assign him the new role with Security Level – here Eindhoven. Confirm with Save.

Configuring ThinPrint Hubs using the NoTouch Center: new user

Tip: If you want to delete a role later on, you must first assign a different role to all users who have been assigned this role. Then, on the Role List tab, select the relevant icon and afterwards the  icon (top right).

For more information on user management, see the relevant Stratodesk knowledge-base articles:

Management user accounts

LDAP authentication (NTC)


Tools

You will find the Tools at the top of the navigation pane.

 Configuring ThinPrint Hubs using the NoTouch Center: Tools

The following functions are available here, which you can select using the tabs:


  • Use Tools Search or Manage Search to search for unassigned Hubs.

Configuring ThinPrint Hubs using the NoTouch Center: Search

  • Simply enter an IP address range for the search. You can find the results in the Announce Log (below) and on the Filter tab (below).
  • Confirm the entry with Execute.

Configuring ThinPrint Hubs using the NoTouch Center: filtering using an IP range


Filter

  • With Tools Filter or Manage→ Filter you can filter the result of searching Hubs above.

Configuring ThinPrint Hubs using the NoTouch Center: Filter


Filter criteria can be used:

  • the Hub's hostnames (see screnshot)
  • the names of the groups to which the Hubs belong
  • the Mac adresses of the Hubs
  • the IP adresses of the Hubs

As with the Announce Log (below), you can show details about the Hubs by clicking on .

Configuring ThinPrint Hubs using the NoTouch Center: details about the Hubs


Announce Log

  • With Tools Announce Log or Manage Announce Log you can see the last attempts of Hubs to announce.

Configuring ThinPrint Hubs using the NoTouch Center: Announce Log

  • Click on  to show details of the Hubs.

Configuring ThinPrint Hubs using the NoTouch Center: announce log details


MKey Failures

  • With Tools MKey Failures or Manage MKey Failures you can display authentication failures.

Configuring ThinPrint Hubs using the NoTouch Center: MKey Failures

MKey is an authentication key assigned to the Hubs when they first connect to the NoTouch Center. If the Hub transmits an incorrect authentication key – because a firmware update may have been carried out – the authentication failures that occurred are logged here.

  • To correct the failures, select the checkbox(es) of the Hub(s) concerned and create a new authentication key by clicking the Reset MKey Token button.

Configuring ThinPrint Hubs using the NoTouch Center: Reset MKey Token

For more information, see the MKey Authentication article in the Stratodesk knowledge base. 


Settings

  • For various presets of the NoTouch Center, select the gear icon in the title bar.

Configuring ThinPrint Hubs using the NoTouch Center: Settings

Read the relevant Stratodesk knowledge-base article:

NoTouch Center settings


Resources

The Resources menu is located in the title bar. 

Configuring ThinPrint Hubs using the NoTouch Center: Resources

Here you can:

Configuring ThinPrint Hubs using the NoTouch Center: About


Messages

Messages including their number are displayed in the title bar on the bell symbol. 

Configuring ThinPrint Hubs using the NoTouch Center: Messages

  • By clicking on the bell, you can display the message(s). They contain the name of the source, here – as an example – of the TPHub-d2067e Hub.

Configuring ThinPrint Hubs using the NoTouch Center: Notification

If there is an error, the affected device is additionally marked in red.

  • By clicking on the device, you will get a detailed error description under Info , here:
    “The printer address is incomplete.”

Configuring ThinPrint Hubs using the NoTouch Center: Info


Logging

Log file

The NoTouch Center constantly writes the most important processes into a log file.

  • You can view it by clicking on the file icon in the title bar.

Configuring ThinPrint Hubs using the NoTouch Center: Log file

The logbook entries will appear.

  • With the Clear Log button you can delete them.

Configuring ThinPrint Hubs using the NoTouch Center: Logs


Support file

Configuring ThinPrint Hubs using the NoTouch Center: Support file

  • Furthermore you can create a Support File in Resources Support. This file also contains log data.

Configuring ThinPrint Hubs using the NoTouch Center: downloading the support file

  • Alternatively you can use Manage Support Support File.

Configuring ThinPrint Hubs using the NoTouch Center: Support


Announce log

  • A current overview of the device connections at the NoTouch Center can be found ater Tools Announce Log.

Configuring ThinPrint Hubs using the NoTouch Center: Announce Log details

  • Alternatively you can use Manage Announce Log.

Configuring ThinPrint Hubs using the NoTouch Center: Announce Log


Configuring the logging

For more information about logging, see the Stratodesk knowledge base:

Logging (NTC)


Reports

  • Select Reports in the title bar.

Configuring ThinPrint Hubs using the NoTouch Center: Reports

For information on how to create built-in reports – especially for an explanation of the report types and the file formats available – see the relevant Stratodesk knowledge-base article:

Reports

Configuring ThinPrint Hubs using the NoTouch Center: downloading reports


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.